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March 18th, 2014 – Business SNA Talk at Consortium for Service Innovation Annual Member Summit at Rancho Bernardo Inn in San Diego

06MarMay 7, 2015 By Marc Smith

2014-Consortium for Service Innovation -Member Summit-Banner

Consortium for Service Innovation Annual Member Summit

Date/Time
Location
Mon, Mar 17 – Wed, Mar 19, 2014 9:00 am – 5:00 pm
San Diego, CA Rancho Bernardo Inn 17550 Bernardo Oaks Drive San Diego, CA

I will attend and speak at the Consortium for Service Innovation Annual Member Summit at Rancho Bernardo Inn in San Diego on March 18th and 19th. There will be several workshops on emerging methodologies, tools, and techniques to understand and continuously improve the customer experience and reinforce brand messages.  Talks and speakers include:

  • Customer Insight Metrics
    Fred Van Bennekom, Great Brook Consulting
  • Map and Improve Your Customer Experience
    David Kay, DB Kay & Associates
  • Nurturing an Online Community
    Erica Kuhl, Salesforce.com
  • Building Customer Empathy
    Jim Pendergast, Sage
  • Strategic Elements of a Customer Success Initiative
    Greg Oxton, Consortium for Service Innovation
  • Understanding Social Ties with Social Network Analysis
    Marc Smith, Connected Action

I will be running hands-on workshops on Tuesday working with NodeXL to map company and market topics.  Wednesday is a basic overview of networks, social networks, social media networks.  I will talk about the value of networks for businesses.  The network perspective makes it easy to recognize that the same number of people can organize themselves into a variety of connected structures and that some structures are better than others for various purposes.

An example is the map of the connections among the people who tweeted about Consortium member Sage North America.

Details…

2014-Consortium for Service Innovation -Logo

Posted in 2014, All posts, Conference, Data Mining, Industry, Measuring social media, NodeXL, Presentation, Research, SNA, Social Media, Social network, Social Network Analysis, Social Theories and concepts, Sociology, Talks, Technology, Workshop Tagged 2014, Annual Member Summit, Community, Conference, Consortium for Service Innovation, CSI, Customer Community, network, NodeXL, San Diego, SNA, Socbiz, Support

NodeXL Office Hours: Thursday 10-12 Pacific Time in Google Hangout

13JunMay 7, 2015 By Marc Smith

2013-NodeXL Office Hours in Google Hangout

Hello!  Each Thursday at 10AM to noon (Pacific Time), I will be taking questions and providing support to NodeXL users in a Google Hangout.  Join me for a Q&A about NodeXL, SNA, Social Media, Networks, Mapping, Visualization and Analytics.

Posted in 2013, All posts, Measuring social media, Network Data Archives, Network data providers (spigots), Network metrics and measures, Network visualization layouts, NodeXL, Performance scale parallel and cloud computing, Presentation, Social Interaction, Social Media, Social Media Research Foundation, Social network, Social Network Analysis, Talks, User interface, Visualization, Workshop Tagged Google, Hangout, NodeXL, Office Hours, Support, Technical 5 Comments

The Social Media Research Foundation – Slides

19SepMay 7, 2015 By Marc Smith

The Social Media Research Foundation is dedicated to Open Tools, Open Data, and Open Scholarship.

These slides provide an overview of the goals and accomplishments of the Social Media Research Foundation:

20110830 Introducing the Social Media Research Foundation

View more presentations from Marc Smith
Posted in All posts, Foundation, Measuring social media, NodeXL, Research, SMRF, Social Media, Social Media Research Foundation, Social network, ThreadMill, Visualization Tagged 2011, Foundation, Goals, Media, NodeXL, Overview, Research, September, Slides, SlideShare, SMRF, social, Social Media Research Foundation, Support

Help file for NodeXL (v.172+)

13AugMay 7, 2015 By Marc Smith

A detailed help file describing each of the features and functions of NodeXL is now shipping in the project since version v.172.

A detailed outline of all the topics covered is available:

The help file will be updated as new features are added.

NodeXL Excel Template Help File:

Continue reading →

Posted in All posts, NodeXL, Papers, SMRF, Social Media, Social Media Research Foundation, Social network, Social Network Analysis, Technology Tagged Documentation, Education, Help, network, NodeXL, SMRF, SMRFoundation, SNA, social, Social Media, Social Media Research Foundation, Social network, Support 2 Comments

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Book: Analyzing Social Media Networks with NodeXL: Insights from a connected world

The book Analyzing Social Media Networks with NodeXL: Insights from a connected world is now available from Morgan-Kaufman and Amazon.

Communities in Cyberspace

Communities in Cyberspace

Recent Posts

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  • Book: Transparency in Social Media Edited by Sorin Matei, Martha Russell and Elisa Bertino – with a chapter on NodeXL
  • June 5, 2015: Personal Democracy Forum – Talk on taking pictures of virtual crowds
  • Trust issues and Excel: how to open other people’s NodeXL documents
  • May 1st, 2015 at LSU: NodeXL social media networks talk at the “Telling Stories and Using Visuals for Coastal Environmental Communication” workshop

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Transparency in Social Media

2015-07-30-Transparency in Social Media-Structures of Twitter Crowds and COnversations
Transparency in Social Media
Sorin Adam Matei, Martha G. Russell, Elisa Bertino

CÓMO ENCONTRAR LOS HASHTAGS MÁS POTENTES: Para convertir LEADS a VENTAS (SEOHashtag nº 1) (Spanish Edition)

Apply NodeXL in espanol!

CÓMO ENCONTRAR LOS HASHTAGS MÁS POTENTES - Para convertir LEADS a VENTAS (SEOHashtag nº 1) (Spanish Edition)
By: Vivian Francos from #SEOHashtag Comparto algunas de las mejores formas de elegir los hashtags más poderosos y
que puedan generar tráfico a tus redes sociales para aprovechar el poder del
hashtag.
Si quieres aumentar tus interacciones, debes aprender a utilizar los hashtags como herramienta.

https://amzn.to/305Hpsv

Networked


Networked By Lee Rainie and Barry Wellman

Social Media in the Public Sector

2015-07-31Social Media in the Public Sector-Cover
Ines Mergel

Ways of Knowing in HCI

2014-Ways of Knowing in HCI - Olson and Kellogg

The Virtual Community


Virtual Community

The Evolution of Cooperation


The Evolution of Cooperation

Governing the Commons


Governing the Commons

SmartMobs


SmartMobs

Networks, Crowds, and Markets


Networks, Crowds, and Markets

Development of Social Network Analysis


Development of Social Network Analysis: A Study in the Sociology of Science

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