Hello! Social media network maps reveal the key people, groups, and topics discussed in a public conversation.
Here is a sample map for the term “CustServ” (a discussion about providing better “customer service”):
https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=14915
- CustServ Twitter Connections for early January 2014
The visualization represents the connections among 1699 Twitter users over a 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.
If you would like to request a custom social media network map made with NodeXL for the topic, hashtag, URL, or username of your choice complete the form below. I will generate the maps as requests come in and email you a pointer to the results which I will post to the NodeXL Graph Gallery: See – https://nodexlgraphgallery.org/Pages/Default.aspx
In the sample map above for the term “CustServ” the visualization represents the connections among 1699 Twitter users over a 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.
The most central and possibly “influential” contributors to this discussion are:
@flavmartins
@gregsherry
@hyken
@billquiseng
@zendesk
@marshacollier
@helpscout
@adamtoporek
@cxalert
@virtualhold
Top URLs in the discussion were:
http://www.mycustomer.com/feature/experience/customer-service-challenges-and-opportunities-2014-leadership-perspective/166232
https://www.helpscout.net/blog/remote-teams/
http://www.inc.com/disneyinstitute/afshar/what-is-customer-experience.html
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/
http://www.cmo.com/content/cmo-com/home/articles/2014/1/2/marketers_should_mak.html
http://paper.li/Michael_Lytle/1336013027
http://blogs.sap.com/innovation/innovation/top-60-customer-experience-influencers-01241899
http://www.forbes.com/sites/micahsolomon/2014/01/09/the-customer/
http://ow.ly/sqhAW
http://www.intelligentutility.com/article/14/01/becoming-beacon-customer-service
The key topics as reflected in the most frequently used hashtags were:
#CustServ
#custexp
#cctr
#cx
#cem
#cxo
#customerservice
I am developing an online conference. My goal is to get people connected by looking at their conversations, finding keywords and topics, allow them to search on what they need, and use your maps to get CONNECTED TO OTHERS that have (or are looking for) solutions of the same genre’. How can I use your tools to do this? Kind thx.
I would like to find out if NodeXL or the request a map feature can be used to map past conversations on twitter? Can you track a search time in the past say a year or two ago?