Connected Action

Sociology and the Internet, Social Media, Networks and Mobile Social Software

Request a NodeXL Social Media Network Map

June 13th, 2010 by Marc Smith · 18 Comments

Hello!  Social media network maps reveal the key people, groups, and topics discussed in a public conversation.
Here is a sample map for the term “CustServ” (a discussion about providing better “customer service”):
https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=14915

CustServ Twitter Connections for early January 2014

The visualization represents the connections among 1699 Twitter users over a 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.

If you would like to request a custom social media network map made with NodeXL for the topic, hashtag, URL, or username of your choice complete the form below.  I will generate the maps as requests come in and email you a pointer to the results which I will post to the NodeXL Graph Gallery: See – https://nodexlgraphgallery.org/Pages/Default.aspx


In the sample map above for the term “CustServ” the visualization represents the connections among 1699 Twitter users over a 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.

The most central and possibly “influential” contributors to this discussion are:

@flavmartins
@gregsherry
@hyken
@billquiseng
@zendesk
@marshacollier
@helpscout
@adamtoporek
@cxalert
@virtualhold

Top URLs in the discussion were:

http://www.mycustomer.com/feature/experience/customer-service-challenges-and-opportunities-2014-leadership-perspective/166232
https://www.helpscout.net/blog/remote-teams/
http://www.inc.com/disneyinstitute/afshar/what-is-customer-experience.html
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/
http://www.cmo.com/content/cmo-com/home/articles/2014/1/2/marketers_should_mak.html
http://paper.li/Michael_Lytle/1336013027
http://blogs.sap.com/innovation/innovation/top-60-customer-experience-influencers-01241899
http://www.forbes.com/sites/micahsolomon/2014/01/09/the-customer/
http://ow.ly/sqhAW
http://www.intelligentutility.com/article/14/01/becoming-beacon-customer-service

 The key topics as reflected in the most frequently used hashtags were:

#CustServ
#custexp
#cctr
#cx
#cem
#cxo
#customerservice

Tags: Connected Action · Measuring social media · NodeXL · Social Media · Social network · Social Network Analysis · Twitter · Visualization

18 responses so far ↓

  • 1 smr_foundation // Feb 2, 2014 at 9:07 pm

    RT @marc_smith: Map the influencers in your hashtag http://t.co/sAPEptVv6X #NodeXL finds key people, groups & topics in conversations tha…

  • 2 marc_smith // Feb 3, 2014 at 10:23 am

    Map the influencers in your hashtag http://t.co/sAPEptVv6X #NodeXL can find key people, groups & topics in conversations that matter to you

  • 3 marc_smith // Feb 4, 2014 at 8:59 am

    Map the influencers in your hashtag: http://t.co/sAPEptVv6X #NodeXL finds key people, groups & topics in conversations that matter to you.

  • 4 emrldcitychick // Feb 4, 2014 at 9:03 am

    RT @marc_smith: Map the influencers in your hashtag: http://t.co/sAPEptVv6X #NodeXL finds key people, groups & topics in conversations that…

  • 5 nicolapallitt // Feb 4, 2014 at 9:57 am

    RT @marc_smith: Map the influencers in your hashtag: http://t.co/sAPEptVv6X #NodeXL finds key people, groups & topics in conversations that…

  • 6 susie_mac // Feb 4, 2014 at 11:07 am

    RT @marc_smith: Map the influencers in your hashtag: http://t.co/sAPEptVv6X #NodeXL finds key people, groups & topics in conversations that…

  • 7 GraemeO28 // Feb 4, 2014 at 11:10 am

    RT @marc_smith: Map the influencers in your hashtag: http://t.co/sAPEptVv6X #NodeXL finds key people, groups & topics in conversations that…

  • 8 GraemeO28 // Feb 4, 2014 at 11:14 am

    @kimtairi should u do one 4 #VALA14 ? RT @marc_smith @susie_mac Map the influencers in your hashtag: http://t.co/UjVjdhT4OD #NodeXL

  • 9 kzwoelf // Feb 5, 2014 at 12:27 am

    Great service from @marc_smith: Map the influencers in your hashtag: http://t.co/vbGhN71TlL

  • 10 How can we understand our audiences better by using Twitter data? | The Sampler Blog // May 13, 2014 at 7:29 am

    […] else to do it for you…because it’s easier and a great way to learn more. Below is a map fromConnected Action that maps out Twitter conversations around a keyword, in this case […]

  • 11 How can we understand our audiences better by using Twitter data? | Kealy Cozens // Jul 11, 2014 at 2:57 am

    […] else to do it for you…because it’s easier and a great way to learn more. Below is a map fromConnected Action that maps out Twitter conversations around a keyword, in this case […]

  • 12 drlfarrell // Oct 2, 2014 at 5:31 am

    these are great; reveal the complexity of the discussion, thanks++

  • 13 drlfarrell // Nov 26, 2014 at 4:50 pm

    Thanks for these++, BTW last weeks #Irishmed wasn’t sent to me. Is there a problem?

  • 14 drlfarrell // Nov 26, 2014 at 4:51 pm

    Thanks for these++, BTW last weeks #Irishmed wasn’t sent to me. Is there a problem? Did I do something wrong? Is ther a way to retrieve it?

  • 15 luca marinelli // Jan 15, 2015 at 3:25 am

    Thank you very much!
    Luca

  • 16 Luca Marinelli // Jan 16, 2015 at 2:01 am

    I am a PhD Student is possible to request a NodeXL Facebook Social network map of an italian brand? Thank you very much

  • 17 Dr Liam Farrell // Feb 11, 2015 at 5:43 pm

    Marc
    it might help to be able to specify a time frame e.g. the #Irishmed tweetchat lasts only 2 hours, and it might give a better picture of the chat if the graph was limited to those tweets
    Thanks

  • 18 Marc Smith // Feb 12, 2015 at 4:15 pm

    I posted a new map narrowed to just the 12th of February 2015. The data files posted contain time stamps for each tweet: you can filter the network to any sub-time-period you define.

    See: https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=39659

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