Connected Action

Sociology and the Internet, Social Media, Networks and Mobile Social Software

Request a NodeXL Social Media Network Map

June 13th, 2010 by Marc Smith · 11 Comments

Hello!  Social media network maps reveal the key people, groups, and topics discussed in a public conversation.
Here is a sample map for the term “CustServ” (a discussion about providing better “customer service”):
https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=14915

CustServ Twitter Connections for early January 2014

The visualization represents the connections among 1699 Twitter users over a 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.

If you would like to request a custom social media network map made with NodeXL for the topic, hashtag, URL, or username of your choice complete the form below.  I will generate the maps as requests come in and email you a pointer to the results which I will post to the NodeXL Graph Gallery: See - https://nodexlgraphgallery.org/Pages/Default.aspx


In the sample map above for the term “CustServ” the visualization represents the connections among 1699 Twitter users over a 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.

The most central and possibly “influential” contributors to this discussion are:

@flavmartins
@gregsherry
@hyken
@billquiseng
@zendesk
@marshacollier
@helpscout
@adamtoporek
@cxalert
@virtualhold

Top URLs in the discussion were:

http://www.mycustomer.com/feature/experience/customer-service-challenges-and-opportunities-2014-leadership-perspective/166232
https://www.helpscout.net/blog/remote-teams/
http://www.inc.com/disneyinstitute/afshar/what-is-customer-experience.html
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/
http://www.cmo.com/content/cmo-com/home/articles/2014/1/2/marketers_should_mak.html
http://paper.li/Michael_Lytle/1336013027
http://blogs.sap.com/innovation/innovation/top-60-customer-experience-influencers-01241899
http://www.forbes.com/sites/micahsolomon/2014/01/09/the-customer/
http://ow.ly/sqhAW
http://www.intelligentutility.com/article/14/01/becoming-beacon-customer-service

 The key topics as reflected in the most frequently used hashtags were:

#CustServ
#custexp
#cctr
#cx
#cem
#cxo
#customerservice

Tags: Connected Action · Measuring social media · NodeXL · Social Media · Social network · Social Network Analysis · Twitter · Visualization